Privacy Policy

Last Updated: 11 May 2020

This page explains how Asana Virtual Services ("Asana VS", "we", "us" "our") (ABN 63 119 589 889) collect, use and shares personal information we may receive from visitors of this website (www.asanavs.com.au) as well as any information provided by you to the business.

Asana VS is committed to providing outstanding customer service as well as an enjoyable website experience. To do this, we collect information through our website host, Wix and third party apps. Asana VS will be diligent to ensure that your personal information is protected as outlined in the information below.

By providing us with any personal information, you acknowledged that you have read and agree to this privacy policy.

What type of information we collect:

When you visit our website, we collect information such as:

    - What device you are using (iPhone/pc etc)

    - What web browser you are using (Chrome/Safari etc)

    - Your IP address

    - Your time zone

    - What pages your visit

    - What packages you view

 

When you complete an. enquiry form, we collect information such as:

    - Your name

    - Your phone number

    - Your email address

    - Your business name

    - Your address

When you purchase a package, we collect information such as:

    - Your name

    - Your phone number

    - Your email address

    - Your business name

    - Your ABN

    - Your address

    - Your Card/banking details

    - Your Birthday

How we collect personal information

We collect information when you make an enquiry with us via phone call, social media, submitting an enquiry form or visiting our website or when you purchase a package and obtain our services.

We also collect information when you visit our website by technology such as cookies, log files and web beacons.

Use of Cookies

We use cookies to provide an enjoyable website experience. You can learn more about cookies here: http://www.allaboutcookies.org

How we use your personal information

We use the information we collect about your to provide the ultimate customer service experience. This includes:

    - Contacting you with information regarding our services via marketing, email newsletters etc.

    - Answering any enquiries you have made via our social media and website contact form

    - Improving our website to provide an enjoyable experience

    - Provide our services to you

    - To maintain our database of customers and services provided

Please note that we will not disclose your personal information for any purpose other than the purpose for which it was collected without your written consent, unless we are required to do so by law.

How we share your personal information

We share your information with third parties to help us provide our services and provide exceptional customer service. 

From time to time, we may hire contractors to provide services on our behalf. In order for the contractors to complete the tasks, they may require certain information.

 

Where we do disclose your personal information,

 

Asana VS will only provide information relevant to perform the services required and ensure these third parties and contractors provide a privacy policy of similar standard to ours or sign a confidentiality policy before taking on any work on behalf of Asana VS.

Intended use of our website

 We may provide links to other sites if we feel they provide beneficial information. Asana VS are not responsible for any data collected on external sites and our Privacy Policy does not apply. 

 

Security

We are committed to the security of your personal information and take a number of measures to ensure your information is protected. We strive to take commercially acceptable means to protect your privacy however, we cannot guarantee its absolute security. If a data breach occurs involving your personal information, we will notify you as soon as possible.

How you can access the personal information we have

You may at time, request to access any of your personal information that we have. All requests must be submitted in writing via emailing hello@asanavs.com.au

Changes to the privacy policy

AsanaVS reserves the right to make changes to the privacy policy from time to time. All changes will be updated on this website. 

How you can contact us

If you have any questions or concerns about our Privacy Policy, please feel free to contact us by emailing hello@asanavs.com.au or by calling 0492 893 206